Please use the packing slip form and fill it out completely, print and include a copy in the box. Once we receive your equipment, you will receive an email confirmation. We will then proceed with diagnosing your equipment and provide you with a call or email estimate for your approval.

$62.50 (roughly ½ hour of labor)

This fee is credited to the cost of your final bill if the service is approved and is non refundable.

*The diagnostic fee is per item and not due until your equipment is picked up.

Diagnosing a repair can potentially be fixing it and verifying that there are no other issues. Charging a diagnostic fee ensures that our time is compensated.

Our standard hourly shop rate is $125.00 per hour, billed in half hour increments.

Due to the complex nature of electronics, we are unable give a flat price without looking at your equipment.

We do our best to give accurate repair estimates, but fixing one issue sometimes leads to another issue. If this is the case, you will be given an updated estimate for approval before proceeding further.

Repairs are done in the order received and turnaround is dependent on our current workload. It is also dependent on parts availability, shipping, severity of issues. Once an estimate is accepted,

Calling to “check-up” on your repair prevents an uninterrupted workflow to happen and will push repair times for everyone further back.

Rest assured; your number has not been “lost” and your equipment has not been “forgotten”. If you have not received a phone call or email communication, it is still in queue to be assessed.

It is here in the shop, waiting to receive quality service.

*It is always recommended to have back-up or make arrangements for equipment that is needed.

No.

We operate on a first come first serve work order queue for walk in customers.

Pick up / Drop off hours are Tuesdays and Thursdays 230-630

Special arrangements can be sometimes considered.

A storage fee of $5 per day will apply to completed work order left for more than 30 calendar days after repair is completed.

After 60 days, item will be considered abandoned and become property of Caldera Electronics.

We are tasked to follow the guidelines and protocols set by the manufacturers.

We encourage you to familiarize yourself with the coverage time frame, procedure, and potential shipping cost. Also what is covered by the warranty from the specific manufacture.

Generally speaking, a manufacturer’s warranty is to fix manufacturer defects. If your unit failed due to a manufacturer defect, it should be covered under warranty. This is determined by us after your unit has been received and diagnosed.

When submitting item for warranty coverage, a sales receipt with your (purchaser) name, address, vendor and date with a proof of payment is always required,

What is generally not covered under warranty:

• Physical damage

• Liquid damage

• Misuse and abuse

• Overdriving

• Burned voice coils

Warranty repair orders are processed usually within a week of receiving.

What might hold up a repair is the availability of parts from the manufacture. If this is the case, you will be informed of the delay and possible time frame of completion.

Be aware, this type of situation does happen and is beyond our control to make the service happen any quicker.

If we have received your unit under warranty, but does not meet conditions to be covered under warranty repair, you will be given the following options:

• Convert your warranty repair into an out of warranty repair.

• If you do not want us to fix your unit, you can pay a diagnostic fee for our time, and return shipping if applicable.

If we cannot replicate any fault with your unit, you are responsible for a $40 fee and return shipping if applicable.

Manufacturers do not pay for a no problem found situation.

For most manufacturers, it is your responsibility to get your unit to us. Some manufacturers will reimburse us for sending your unit back to you.

Some items are worth repairing while others are not!

Once we have a chance to look at the item, we can always determine if it is worth fixing.

After we troubleshoot the item, we provide a quote on the cost of repairs.

We work on equipment made by any of the manufacturers listed in the service center page and a whole lot more that are long gone.

See the service list for a general type of electronics serviced.

If you are unsure, please contact us.

Out of warranty repairs have a 30 day warranty for the fault fixed from the date of repair completion.

Warranty repairs are covered under the remaining period of the manufacturer’s warranty.

This varies for a number of reasons. Depending on the current state of the global supply chain, lead times can be a few days, weeks or unfortunately in some cases, months. We will not know this until your unit has been diagnosed and we know what parts are needed.

We do our best to provide accurate lead times for parts ordered. Some manufacturers provide lead times and others do not.

Depending on the issue with your unit, we may have the part needed in stock. We cannot determine this until your unit has been diagnosed.

Due to the wide variety of brands, models and types of equipment we service, it would be close to impossible to have every single part needed in stock.

However, we do have access to all parts through manufactures and third-party distributors.

Please send all items with the packing list form included in box!

We strongly recommend sending your unit in its original manufacturers packaging, insured for full replacement value with either FedEx or UPS.

If you do not have your original packaging, we recommend you have a FedEx Office or UPS Store package it for you.

Please do not ship your unit in a ATA Road Case.

Most of the damage we see is from shipping this way and we may ship your road case and unit separately back to you at an additional shipping charge.

Look around for computer type cartons, these are usually double corrugated cardboard and very hefty.

Tubes:

If it is a chassis which you have pulled from a cabinet; remove all the tubes and wrap each one individually in small bubble pack. Pack all the tubes in a cardboard box with some more bubble wrap or foam peanuts. Now, put that box in another box with another layer of peanuts or bubble pack or newspaper in between. Ship this box separately from the chassis. Mark it “FRAGILE/GLASS”

If you are pulling a chassis and shipping separately:

Chassis:

Wrap the chassis in a layer of common cardboard. This will protect knobs, switches, etc. while making an otherwise odd shaped, sharp cornered chassis into an easily pack-able object.  Now box that again into a rectangular cardboard container with an insulating layer of bubble pack.

Combos:

    If the amp has tube covers and/or tube retaining clips: leave the tubes in their sockets. If not: pull, pack and ship tubes in a separate carton as described above. Wrap the entire amp with a layer of  common cardboard. Place that into another cardboard box with an insulating layer of bubble pack.

 Mark the lightest side “this side up” so the package won’t travel top heavy and topple during shipping.  Speakers will travel best face down if possible.

          Whichever carrier you use, buy adequate insurance. It’s cheap, and well worth it.